Refund and Returns Policy
Effective Date: January 18, 2025

At Vividcite, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, our Refund and Returns Policy outlines the process for handling returns and issuing refunds.

1. Returns
We accept returns under the following conditions:

  • The item must be returned within 30 days of the purchase date.
  • The item must be in its original condition, unused, and with all tags, packaging, and accessories included.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

Non-Returnable Items:
Certain items are non-returnable, including:

  • Perishable goods (e.g., food or flowers).
  • Custom or personalized products.
  • Gift cards.
  • Items marked as “final sale.”

2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days to the original method of payment.
  • Original shipping costs are non-refundable.
  • If your refund is delayed, please contact your payment provider, as processing times may vary.

3. Exchanges
We offer exchanges for defective or damaged items. If you need to exchange an item, contact us at info@vividcite.com or call us at (248) 477-4518.

4. Return Process
To initiate a return, follow these steps:

  1. Contact us at info@vividcite.com with your order details and reason for the return.
  2. We will provide a return authorization and instructions on how to send your item back.
  3. Pack the item securely and ship it to the address provided.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. Provide photos of the damage/defect and your order details. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us
For any questions or concerns about our Refund and Returns Policy, please reach out to us:

  • Address: 32020 Grand River Ave #27, Farmington, Michigan
  • Phone: (248) 477-4518
  • Email: info@vividcite.com