Shipping Policy
Effective Date: January 18, 2025

Thank you for shopping with Vividcite! This Shipping Policy outlines the terms and conditions for the delivery of products purchased through our store or website (vividcite.com). By placing an order, you agree to this policy.

1. Order Processing

  • Processing Time: Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
  • Order Confirmation: You will receive an email confirmation with your order details once the order is placed.

2. Shipping Methods and Costs

  • Shipping Options: We offer standard, expedited, and express shipping. Delivery times and costs vary based on your location and the shipping method selected during checkout.
  • Shipping Fees: Shipping fees are calculated at checkout and are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Delivery Times

  • Estimated delivery times depend on the shipping method chosen at checkout:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-4 business days
    • Express Shipping: 1-2 business days
  • Delivery times are estimates and may vary due to factors outside our control, such as carrier delays or weather conditions.

4. Shipping Destinations

  • We currently ship to all locations within the United States.
  • International shipping is not available at this time.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. Use this number to monitor the status and location of your shipment.

6. Shipping Issues

  • Lost or Delayed Packages: If your package is lost or delayed, please contact us at info@vividcite.com or (248) 477-4518 for assistance. We will work with the shipping carrier to resolve the issue.
  • Damaged Items: If your order arrives damaged, notify us within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund.

7. Incorrect Address

  • Customers are responsible for providing accurate shipping information. If an incorrect address is provided, we are not responsible for undelivered packages. Please contact us immediately if you notice an error in your shipping address.

8. Contact Us

For any questions or concerns regarding shipping, please contact us:

  • Address: 32020 Grand River Ave #27, Farmington, Michigan
  • Phone: (248) 477-4518
  • Email: info@vividcite.com