Sales Policy
Effective Date: January 18, 2025

At Vividcite, we strive to provide our customers with a seamless shopping experience. This Sales Policy outlines the terms and conditions governing all sales made through our store, website (vividcite.com), or any other sales channel. By making a purchase, you agree to the terms set forth below.

1. Pricing and Promotions

  • Product Pricing: All prices are listed in USD and are subject to change without prior notice. We make every effort to ensure the accuracy of prices, but we reserve the right to correct errors.
  • Taxes: Sales tax will be applied where required by law, based on your shipping address.
  • Promotions and Discounts: Promotional offers and discounts are subject to specific terms and cannot be combined unless explicitly stated. Promotions are valid for a limited time and while supplies last.

2. Orders and Payment

  • Order Confirmation: Once an order is placed, you will receive an email confirmation. If you do not receive a confirmation, please contact us at info@vividcite.com.
  • Payment Methods: We accept major credit/debit cards, PayPal, and other payment methods as listed on our website. Payment must be made in full at the time of purchase.
  • Order Changes/Cancellations: Changes or cancellations must be requested within 24 hours of placing the order. After this period, we may not be able to modify or cancel the order.

3. Shipping and Delivery

  • Shipping Times: Orders are processed within 1-3 business days. Delivery times depend on the shipping method selected during checkout.
  • Shipping Costs: Shipping costs are calculated at checkout and are non-refundable.
  • Delivery Issues: If your order is lost, delayed, or damaged during transit, please contact us promptly at info@vividcite.com.

4. Product Availability

  • Stock Levels: Product availability is subject to change without notice. In the event an item is out of stock after your order is placed, we will notify you and provide an option for a refund, exchange, or backorder.
  • Pre-Orders: Pre-ordered items will ship as soon as they become available. Estimated delivery times are provided but may vary.

5. Warranty and Liability

  • Product Warranty: Specific products may include a manufacturer’s warranty. Refer to the product description or contact us for warranty details.
  • Disclaimer: Vividcite is not responsible for damages caused by misuse, improper installation, or unauthorized modifications of products.

6. Customer Support

Our customer support team is here to assist you with any questions or issues. Contact us via:

  • Phone: (248) 477-4518
  • Email: info@vividcite.com
  • Address: 32020 Grand River Ave #27, Farmington, Michigan

7. Governing Law

This Sales Policy is governed by the laws of the State of Michigan, without regard to its conflict of law principles.